1. Eligibility for Returns
We strive to provide high-quality products, but if you receive a defective or damaged item, you may request a return under the following conditions:
- The item must be reported as damaged or defective within 48 hours of delivery.
- The product must be unused, in its original packaging, and include all accessories.
- Returns will not be accepted for reasons such as a change of mind or preference.
2. Return Process
- To initiate a return, contact our support team with your order details and clear images of the defective or damaged product.
- Once the request is reviewed and approved, our team will arrange for pickup or provide return instructions.
- The item must be securely packaged to prevent damage during the return process.
3. Refund Policy
- Refunds will be processed only after the returned product is received and inspected.
- The refund amount will be issued in the original payment method (cash) upon verification.
- If the product does not meet the return criteria, the return request may be declined.
4. Non-Returnable Items
Certain products may not be eligible for returns, including:
- Items that have been used, altered, or damaged after delivery.
- Products without original packaging or missing accessories.
- Any item reported beyond the 48-hour return window.
5. Contact Us
For return requests or any concerns regarding our policy, please reach out to our support team at [email protected]